Have you ever had a terrible customer service experience? One California man’s case may take the cake when it comes to nightmarish experiences.
According to the Huffington Post, Conal O’Rourke, 50, has filed a lawsuit in a California federal court against Comcast claiming defamation, breach of contract and the illegal disclosure of his personal information to his employer, the accounting firm PricewaterhouseCoopers (PwC).
O’Rourke claims that he was terminated from his job after making several customer service complaints with Comcast.
O’Rourke claims that Comcast overcharged him and spelled his last name as “O’Kourke,” causing his bills to arrive late. He then reportedly took his complaints to a local store, but he continued to be overbilled. Then, in 2013, while he was out of town, O’Rourke was shipped 12 random pieces of Comcast equipment, which he claims he never requested, and was billed more than $2,000. O’Rourke reportedly returned the equipment and received a refund, but the overbilling continued.
Finally, in 2014, after receiving a phone call about a bill, O’Rourke contacted the office of Comcast’s controller, its accounting executive.
After the phone call, O’Rourke claims that Comcast Controller Lawrence Salva called PwC, telling officials with the company that O’Rourke tried to use his employment with the firm as a negotiating tactic in the dispute with Comcast.
After this, PwC, who is paid $30 million a year for consulting services by Comcast, forbid O’Rourke from talking to Comcast, launching an investigation into ethics violations. The company later fired him.
PwC released a statement after O’Rourke’s story began getting national attention, saying it “terminated [O’Rourke’s] employment after an internal investigation concluded that Mr. O’Rourke violated PwC’s ethical standards and practices, applicable to all of our people.”
In his lawsuit, O’Rourke has asked that his calls with Comcast be made public, saying that he did not use his position with PwC as a bargaining technique.
Who Should I Talk to About Wrongful Termination?
Keep in mind, you may be able to file a wrongful termination lawsuit if you can prove that you were let go from your position over issues like age, disability or pregnancy. Additionally, if you are fired over complaints you made to a third party, you may have a case.
If you believe that you have been wrongfully terminated from your job, you should contact our labor attorneys. We can review your case and determine if you may be entitled to damages.
Kesluk, Silverstein & Jacob—Los Angeles employment attorneys